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What it means

The address you sent as free text could not be located on a map.

Common causes

  • A typo, a missing street number, or a neighborhood name the map does not know.
  • A very new street or a private development.

What to do

  • Send coordinates for the dropoff instead of text. Coordinates are never looked up, so they cannot miss.
  • Let the customer drop a pin in your app and send that pin.
Every error response carries an error.request_id. Quote it if you write to support, and read Debugging your integration to look the call up yourself. All errors