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What it means

The cancellation did not go through. Nothing changed, and the delivery is exactly as it was.

Common causes

  • The courier network did not accept the cancellation at that moment.

What to do

  • Repeat the identical cancel request after a short wait.
  • If it keeps failing, read the delivery to see its current state before trying again.
Every error response carries an error.request_id. Quote it if you write to support, and read Debugging your integration to look the call up yourself. All errors