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What it means

This live store has no paid, active plan, so it cannot request couriers. Nothing was created.

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Common causes

  • The store has no plan yet.
  • The charge for the store’s plan is still pending.
  • The store’s plan ended on the date the message names.
  • The store’s couriers were switched off by Listo.
  • The plan includes a limited number of courier deliveries per cycle and the store used them all.

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What to do

  • Read the store’s plan block with GET /v1/stores/{id} to see its state.
  • Start the plan, pay a pending charge or reactivate an ended plan. The guide on plan and billing explains each step.
  • When the message tells you to contact Listo, do that. Nothing you can pay changes it.
Every error response carries an error.request_id. Quote it if you write to support, and read Debugging your integration to look the call up yourself. All errors